Can I cancel an order?
You can cancel your order before it has been shipped. You must email us at firstname.lastname@example.org submit a request to cancel your order. Please supply your order number in the subject line of the email. IF the order has already shipped you will need to return the item requesting a return authorization.
How do I return an something?
Once an item has been used or tested in any fashion the item becomes not returnable. You can return your unused purchase for a refund or store credit. Shipping charges are non refundable. You must email us within 72 hours of receiving your order to be eligible for a return. A restocking fee of 10% will be charged for all refunded orders. If you wish to return your order you are responsible for all shipping costs. All refunds & store credits will be issued within 72 hours of receiving your return. All refunds will be made by credit card, or store credit only. We do not issue cash refunds.
What do I do if something is damaged, missing or an incorrect item(s) is received?
If upon receiving your order something is damaged, missing, or incorrect, you must e-mail us at email@example.com within 24 hours of receiving your package to qualify for a replacement. All emails should indicate the date received & the type of damage that has occurred or what item is missing or incorrect. Digital pictures may be required. All packaging materials must be kept for possible inspection. We might request that you send the damaged or incorrect item(s) back to us along with the original packaging materials. If this is the case, we will issue & email you a return-shipping label. A replacement will be shipped once we receive the item(s) back. If your order breaks or cracks after it has already been used, we cannot issue a replacement. Items backed by a Manufacturer's Warranty will be replaced or repaired by the manufacturer.
International Shipping Information
International orders ship via USPS First Class, Priority, or Priority Express depending upon what was selected at checkout & can only ship to the credit card holder's billing address.
The Watering Pipe LLC is not responsible for lost or damaged packages that are shipped internationally. Due to other countries Customs/Duties and International Transportation Laws, we cannot always guarantee safe and secure shipping when shipping outside the United States. If your order was shipped outside the United States, we are not responsible for return shipping charges for any products covered under a manufacturer's warranty.